ClickAway interview questions

Dear Applicant. Thank you for your reflection on the process. Sometimes things go smooth and still don't always turn out the way we want. However, with your experience and knowledge we know you will succeed in your future endeavors.

Thank you for your feedback. We're sorry to hear about your experience and that this vetting process felt arduous; no employment process should feel like that and we will evaluate our process. So many applicants apply for this job only to leave less than a month later because they didn't grasp that this is a sales and customer service job before even touching a device to repair; and yet, it does require skills in all 3 areas. Many techs apply for this position thinking it as a stepping stone to either engineering or software development which we do not do here; so they leave having misunderstood the position. So I hope you understand that some employers, us included, do have a lengthy vetting process that though similar questions are asked, its also to feel out if the applicant is a good fit. A job offer during the vetting process is not uncommon and its to showcase what to expect in the job, to help the applicant see more clearly the position, and many applicants actually request a job offer before going through deeper vetting process. The wage you discuss is the minimum some of our techs on our pay plan make; we do have techs who are making far more per hour (upwards of $35-40/hr) which is based on productivity; this is something many applicants have a hard time grasping how it works because they have not worked on commission, fear the ebbs and flow, or have unrealistic wage expectations. As the whole of California is "at-will", it is common that applicant or employer withdraw/rescind the offer and though not receiving an explanation may seem hurtful, its usually an indication that simply it is not a good fit. We're sorry you felt so dismayed by the process you needed to write a negative review to express, but we are happy to hear you found a more suitable employment elsewhere. We wish you well and success.