Commonwealth Hotels interview questions

I spoke with HR first, who reviewed my resume and asked me about my job history and why I wanted to work at the hotel. The interview with HR lasted about 5 minutes, after which I was directed to interview with the Front Office Manager. We spoke about ourselves for a bit, it was very comfortable and friendly and then she asked me more specific questions about my experience in customer service. After the interview, they told me they would give me a call in the next day or two. The following day I was invited back to interview with the Hotel Manager, who was friendly, direct and straight to the point. He asked me about specific situations where I resolved customer issues or conflicts and then thanked me for coming in.

The process started out smoothly. I had 2 phone interviews with corporate and senior managers, and then they sent me a performance test. After completing these I was then told that there would be another round of interviews and they would contact me the following week. Next week came and then nothing happened. I called to check up and they said the manager was "out of town" and would contact me soon. Fair enough. I got another email that said they would be making a decision by a certain date, which was 2 weeks away, and I would be contacted. 2 weeks went by and nothing was said further. They had dragged me along for a month sending emails that mislead me to believe the process was on going when it was not. Further, they said they were going to call when they did not. I absolutely understand if I was not qualified, but why not come out and say it instead of dragging candidates along with false hope. Why take the time to send emails that they have no intention of following through with? The whole situation was incredibly unprofessional and unfair to the candidates.