Customer Service Representative applicants have rated the interview process at Concentrix with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 543 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Service Representative according to 543 Glassdoor interviews include:
Skills test: 15%
Phone interview: 14%
One on one interview: 14%
Background check: 11%
Personality test: 11%
IQ intelligence test: 10%
Presentation: 9%
Drug test: 8%
Group panel interview: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Concentrix in Jun 2019
Interview
You fill out the application, then they call you to take a typing test. Once you pass the typing test, you go into the room with an HR assistant to be asked questions. It’s the regular interview questions like how well do you do under pressure and so on. Once you pass the typing test you’ve basically been hired. They do drug test you as well.
Was easy, the acquisition teams will guide you through everything. You need to be there early, so that you can be done earlier, and if you fail your final interview you can be interviewed again for a different acount
I applied online. I interviewed at Concentrix (Bengaluru) in Jul 2026
Interview
Going through resume and knowledge check about windows and adobe. Show know how to pitch in sales. Should know the technical parts of windows and Mac in order to clear the ops round
I interviewed at Concentrix (Cairo, Cairo Governorate)
Interview
It was okay. Got a phone call then got invited to do an English language assessment then an interview . It was easy. You get the usual questions in any customer service interview
Interview questions [1]
Question 1
Tell me about yourself and What are your strengths