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      Customer Success Manager Interview

      Jun 17, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Contentful

      Interview

      Interview Experience: Long, Disorganized, and Ultimately a Waste of Time I interviewed for a role at Contentful and the process dragged on for a little over two months, involving six different people in total. It started with recruiter, HR, then the hiring manager, then went silent for three weeks. When they finally resurfaced, they asked me to complete the process with three additional interviews, which took another three weeks partly because one interviewer was out sick and had to be swapped for a director. Five out of the six people I spoke with told me directly that I'd be a great fit for the team. The final conversation with the other director seemed to go well too, but I never got clear signals either way. After all that, I received a generic rejection email saying they went with someone else. Two months, six interviews, and consistent positive feedback along the way only to end in a form rejection is a frustrating amount of time to invest for that outcome. The lack of communication during the three-week silence and the disorganization around rescheduling made the whole thing feel like it wasn't being taken seriously on their end. I wouldn't go through this process again.

      Interview questions [1]

      Question 1

      Tell me about a process you built from scratch and provide the outcome from it.
      Answer question

      Other Customer Success Manager Interview Reviews for Contentful

      Customer Success Manager Interview

      Jul 28, 2025
      Anonymous Interview Candidate
      Denver, CO
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Contentful (Denver, CO)

      Interview

      There were four rounds of interviews. First with the recruiter, who was wonderful. Then I interviewed with the hiring manager, another CSM and finally presented in front of a senior CSM and hiring manager. Ultimately, I didn't get the job but enjoyed the process and meeting the team.

      Interview questions [1]

      Question 1

      What made you want to be come a CSM?
      Answer question
      avatar
      Contentful response
      10mo
      Thank you for sharing your feedback on your recent interview experience. We’re delighted you enjoyed the process and had positive interactions with our team. At Contentful, we aim to create a thoughtful and engaging candidate journey, and we’re grateful that this resonated with you. While we regret this opportunity didn’t work out, we truly appreciate the time and effort you invested, and we wish you the very best in your job search.

      Customer Success Manager Interview

      Dec 22, 2023
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Contentful (London, England) in Dec 2023

      Interview

      The interview process started with a standard recruiter screen call, nothing special - just a chat about the role and your experience, Q&A, and next steps. After that, there was a video interview with a hiring manager - a more in-depth conversation about what is expected for this role, a team overview, and going into more details about your recent experience as a CSM. During the call I heard only positive feedback from the manager and she got me excited about the role & next steps. She actually said that I should expect next steps from the recruiter. A few days later I get a system rejection email (!) without any specifics and not even written by a real person. Seriously? This was very confusing and I partly thought that might be a system error or something since I've been communicating with a recruiter for the past few weeks and was expecting this rejection to come from them. This was very unprofessional and ruined my experience.

      Interview questions [1]

      Question 1

      - Tell us more about your current role and what are you looking for in your next job - What is the size of your book of business (how many customers & total ARR) - How does your day-to-day engagement with a customer look like etc.
      Answer question
      2
      avatar
      Contentful response
      2y
      We regret to hear about your experience with our hiring process. It's never our intention to create any confusion or disappointment, and we apologize for any frustration this may have caused you. We always strive to provide a positive and professional interview process for all candidates, and we've missed the mark in your case. We take feedback seriously and will raise this issue with our team. Thank you for considering Contentful.

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