I applied online. The process took 1 day. I interviewed at Convergys (Tampa, FL) in Jan 2014
Interview
Phone screen and face-to-face with test. All questions generally easy to answer for anyone who knows anything about computers. Test was multiple choice. Interview ended in offer right there, no callbacks
I applied online. The process took 2 weeks. I interviewed at Convergys (Newcastle upon Tyne, England) in Oct 2017
Interview
Group Interview with questionnaire then 1 to 1 interviews with management. The process from the interview to hiring was around 24 hours and then started work the following Monday. Interview lasted around 2-3 hours.
Interview questions [1]
Question 1
Why do you think you would be good at technical support?
They asked a lot of tech questions to see how tech savvy you were. They also asked about your schedule if you could work spilt shifts 4 hours in the morning 4 hours in the evening.
Interview questions [1]
Question 1
What is the difference between a modem and a router?
I applied through an employee referral. The process took 1 day. I interviewed at Convergys (Bengaluru) in Aug 2017
Interview
They called us interview and in mail they mentioned we will work for Microsoft and they need BE students. But they were recruiting only non IT students. They didn't even took one round. They just told you are rejected.