I applied online. I interviewed at Cox Communications (Wichita, KS) in Jan 2023
Interview
All star questions and a lot of examples. Look up STAR format questions and you can’t go wrong. Also need sales example and how you would pitch a product to customer.
Interview questions [1]
Question 1
Give an example of when you went above and beyond for a customer
I interviewed at Cox Communications (Baton Rouge, LA)
Interview
One interview and they used the STAR method. It was quick and straightforward. The process took about two weeks. A background and drug test is required. The training was about six weeks.
Interview questions [1]
Question 1
Explain how did you handle your most difficult customer experience
The interview process was great and non stressful. Very relaxed environment as well. The person doing the interview did an amazing job asking questions and even had me role play taking a phone call. Well done.