I applied online. I interviewed at Delta Air Lines in Jan 2024
Interview
Took 2 assessments/evaluations with different scenarios asking how we would handle each (coworkers, work tension, irate passengers, etc). After passing those, I was invited to do a video interview. You are allowed 3 attempts to answer each question.
Interview questions [1]
Question 1
Tell us about a time you turned a negative customer experience into a positive one?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?