I had applied online and the online application was very long. I guess I had an impressive resume because they had called me 3 hours later after I submitted the application. A person from Human Resources had called and asked me "what if" scenarios. She did not ask me questions about any previous work experience relevant to the job but questions about in-flight situations. I never had flight attendant experience, and I tried to answer to the best of my abilities but of course I missed some questions. How am I supposed to know policies on the plane without ever being trained.
Interview questions [1]
Question 1
A passenger is drunk and trying to order another drink from you. Regulations state you cannot serve a drunk passenger anymore alcohol, how would you respond to the passenger's request for another alcoholic beverage?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
I applied in-person. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Interview questions [1]
Question 1
tell us about a time you had to deal with a difficult coworker?
