I applied online. I interviewed at Delta Air Lines (Atlanta, GA) in Jan 2014
Interview
Long process. Here were my steps:
10/3/13
Online application
Online assesment
12/30/13
Phone Interview...very similar to the ones listed on this site. How would you handle the following situations:
- angry passenger, meal plan not available due to bad weather conditions
- parents allowing baby to sleep on floor board in front of them
- toddler running down the isle
- intoxicated passenger
- name a time when someone was being treated unfairly
1/7/14
Invitation for face to face
1/9/14
Face to face interview
7:30am - exhausted after leaving
Interview questions [1]
Question 1
Time when you coached someone in to becoming better.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?
I applied online. I interviewed at Delta Air Lines (New York, NY)
Interview
I want to come here and say. The virtual ODVI is based on behavioral questions and situations practice your start method is very important easy and hard all at the same time.
Name a time when you held yourself in high standards. Name a time you didn’t follow rules but knew you at to something along those lines. I can’t remember exactly. But practice everyone. Star method best of luck to all. Keep trying don’t give up.
Interview questions [1]
Question 1
Name a time a customer complaint about you although customer is always right.
