Applied in Fall 2013. Got an email in November saying my application was being reviewed. I then got a call in January.
They asked about my passport, flexibility, and willingness to work weekends/holidays
*Toddler running around, passengers complaining
*Sleeping baby, turbulence
*Intoxicated passenger
*Irate because we don't have the same meal
I can't remember if there was a 5th question, I was caught off guard... I passed, next interview later this week.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I applied online. I interviewed at Delta Air Lines
Interview
(odvi)For the ODVI they give you an unlimited amount of time to prepare before hitting record. Not sure if the camera is still capturing you while you are preparing for the question even though you didn’t hit record so be mindful of that
Interview questions [1]
Question 1
Please describe a time a change at work impacted your daily routine. Describe the steps you took to adapt as well as the outcome of those steps.
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
