I applied online. The process took 4 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in Sep 2015
Interview
The process moved very quickly. First, I got notification about doing a video interview. I would recommend dress very professional and answer all questions in STAR format. If you're unaware of STAR format please study them. After completing the video interview. I heard back within two weeks. After hearing back i was selected to do a phone screening. Then i was moved on to the face to face interview in Atlanta, GA.
Wow! What an experience i must say. Please dress professional and look very sharp. I wore a black suit, white shirt, black and white nice tie, black dress shoes. I made sure my face was clean and neatly trimmed down. When i got to the location i was a bit intimidated because everyone looked so nice and dressed so cute. I was very confident and wanted to stand out. The process was very different and very long. So, please be prepared to stay at least 4-5 hours. My interview was at 7:30 am. But, I didn't leave until 1:45 pm. They have snacks and beverages for you. But i was so hungry and wanted food. So please eat breakfast and get a good night rest. My anxiety had me up till 1 am. Iol
It had to be about 50-60 of us there. We were split into groups of three. The process was very different but they made us feel very welcome and comfortable. Lots of HR and Flight attendants were there. So, please shine! But i personally wouldn't recommend coming out of your character to try and shine. I read so many blogs and watched videos that had me nervous. You don't have to be nervous! My best advice would be "BE YOURSELF" don't try and be someone you are not. Smile and be approachable. Socialize and be confident. I was very humbled and happy to have been selected that day. I didn't want to write word for word how your day would go. Because i feel that would make you nervous, as it had me. You don't have a reason to be nervous. Just be confident in yourself and you will do well. I am pretty sure some didn't get selected is because they either was to intimidated or tried to over shine. But...............Shine by being the best "YOU" I hope this helps!
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?