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      Dynatrace

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      Customer Success Manager Interview

      May 29, 2018
      Anonymous employee
      Detroit, MI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Dynatrace (Detroit, MI) in Apr 2018

      Interview

      After submitting an application via Glassdoor, I was contacted by a recruiter to setup a 15-20 min phone call. It was very straight forward (previous experience, was I willing to relocate, brief me on what the job entailed, etc.). About a week later I had a half hour call with the hiring manager. Again, very straightforward and felt more like a conversation than an interview. From there, I was invited back for an in-person interview. The interview lasted about 2 1/2 hours and I met with four separate people for a half hour and then gave a twenty minute presentation. All of the people I met with were great and, again, it felt more like a conversation than an interview. All of the questions were straightforward and what I had expected; it never felt as if they were trying to trick you or trip you up. The presentation criteria was outlined in detail, so I knew exactly how I needed to prepare. The recruiter was amazing throughout the entire process and provided me with an abundance of information to help me through the process. She was also very responsive to all of my questions. Overall, it was one of the best interview processes I have ever been through.

      Interview questions [1]

      Question 1

      How would you handle working with a difficult coworker?
      Answer question
      8

      Other Customer Success Manager Interview Reviews for Dynatrace

      Customer Success Manager Interview

      Apr 29, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Dynatrace

      Interview

      The interview process consisted of multiple phone/video screens and then an assignment that would be presented during the interview. After spending a significant amount of time on the process and assignment, I was ghosted after multiple follow-ups.

      Interview questions [1]

      Question 1

      How many accounts do you currently manage?
      Answer question
      2
      avatar
      Dynatrace response
      11mo
      Thanks for your feedback. We regret that our process didn’t meet your expectations, and we sincerely apologize for any lack of communication. We understand how valuable your time is and appreciate the effort you put into the interview. Candidate experience is important to us, and we’re actively working to improve our communication and follow-up practices to ensure every applicant receives timely and transparent updates. We hope we have the chance to make it up to you should you be interested in another role with us in the future.

      Customer Success Manager Interview

      Apr 13, 2025
      Anonymous Interview Candidate
      Redwood City, CA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Dynatrace (Redwood City, CA)

      Interview

      Initial stage included an interview with a member of their recruiting team, stage 2 included an interview with a senior member of their Customer success team, there were further stages I did not make it through

      Interview questions [1]

      Question 1

      How do you prioritize your book of business?
      Answer question

      Customer Success Manager Interview

      Apr 17, 2023
      Anonymous employee
      Barcelona
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Dynatrace (Barcelona) in Mar 2023

      Interview

      Incredible interview process from the first interview with HR to the hiring managers and final case study. Every step along the process was clearly described at the beginning. Feedback was always provided in the end. The questions asked during all interviews were on the spot and focused an assessing a CSM properly. I really loved the energy and flexibility from everyone The case study took me some time to prepare, given that it's not the easiest product, but the jury was flexible and understanding and made the experience hassle free. Really positive experience!

      Interview questions [2]

      Question 1

      What's the difference between observability and monitoring?
      Answer question

      Question 2

      How do you react when you don't know the answer from a complex client?
      Answer question