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      Equity Trust Company

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      Customer Service Team Interview

      Sep 21, 2014
      Anonymous employee
      Berea, OH
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Equity Trust Company (Berea, OH) in Jul 2012

      Interview

      I was contacted by email at first to provide times during which I would be available for a phone interview. The position for which I applied was part of the operations team. On the phone, the HR representative and I discussed salary expectations, previous employment experiences, and the opportunity to be a part of the sales and/or operations team for the company. I received a 1:1 interview after the phone interview. The individual with whom I met was truthful, though not very professional in demeanor. The phone interview quickly became null, as the position we discussed in the 1:1 interview was for that of a customer service representative for the company's call center. The salary expectations went out the window. I soon came to find out that the new-hire's were being hired in at a rate that was higher than that of the individuals who trained us. I was part of a new-hire team with approximately 12-15 others who also had a skewed understanding of what we were in for.

      Interview questions [1]

      Question 1

      "If I gave you a piece of paper and a pencil, what would be the first thing you wrote down?"
      1 Answer

      Other Customer Service Team Interview Reviews for Equity Trust Company

      Customer Service Team Interview

      Sep 18, 2009
      Anonymous employee
      Berea, OH
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at Equity Trust Company (Berea, OH) in Sep 2008

      Interview

      I interviewed with a team lead and she seemed nice. I had had problems hearing the teting and actually failed one part of the test and they called me back in for a second test. Which I passed with flying colors. They do use the prove it suit.

      Interview questions [1]

      Question 1

      The volume on the computer was too low
      2 Answers
      1