I applied online. The process took 2 weeks. I interviewed at Fidelity Investments (Merrimack, NH) in Mar 2013
Interview
One screening phone call, followed by two follow up interviews. One in person interview and a tour of the campus. They get back to you very fast and are professional. The in person interview is with two hiring managers at once each asking you questions. Use the STAR method to answer them. Once you get a job offered you must past a drug test and a background check.
Interview questions [1]
Question 1
If you could change something about yourself what would it be and why?
Name a time you provided excellent customer service and why?
If a customer named three things for you to do, what would you do first?
First a brief phone screening, and then I needed to schedule an in person interview. The phone screening was around 30 mins and the interview itself was about an hour.
I interviewed at Fidelity Investments (Sacramento, CA)
Interview
Interview starts with a phone call from recruiter, and then you move on to a branch leader for the future location you will work at and you have the chance to speak with some of the team.
I interviewed at Fidelity Investments (Austin, TX)
Interview
The job description was nothing like what the said it was. They advertised it as hybrid when it was full time in office. Implied would be customer service when it was sales.