I applied online. The process took 1 week. I interviewed at Fidelity Investments in Aug 2025
Interview
They scheduled an interview, then sent two emails to confirm, each with a different time. They never responded to my requests for clarification, then after 5:00 pm the day before, they emailed me to cancel the interview - the reason was false (they said I lived too far from the office, but I did not) and they did not respond to my attempt to correct their misinformation.
Other Customer Service Representative Interview Reviews for Fidelity Investments
I interviewed at Fidelity Investments (Merrimack, NH)
Interview
Was quite a few interviews for a rather entry level job but the people seemed nice. Was hard to answer how I would study for something I had no materials for yet.
I interviewed at Fidelity Investments (Westlake, TX)
Interview
Phone call interview and then panel interview. It was pretty average in difficulty and the whole interview process spanned about two months. I did my interviews virtually since I don't live there.
Filled out an application and was sent an invitation to do video interview via email. The interview process seemed straightforward. The job description included having to pass an exam after a trial period.
Interview questions [1]
Question 1
Video interview, which asked multiple behavioral questions.