I applied through a staffing agency. I interviewed at Firstsource Solutions (Mumbai) in Jan 2016
Interview
I visited the recruitment agency which hires for BPO's and spoke to a reference person present there
he tried setting me up with first source for SKY throught which he was successful in doing so, after going through and clearing a Voice and Accent round and being successful i further went through the next round in which i had to speak to the manager himself on the phone, and after clearing a few questions was qucikly selected to work for the organisation.
The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role.
The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled it.
I applied online. I interviewed at Firstsource Solutions (Melbourne) in May 2026
Interview
Easy to find location with a professional and welcoming atmosphere. The interview panel was friendly, approachable, and made me feel comfortable throughout the process. Everyone was very welcoming, and smart casual attire was appropriate. I would definitely recommend attending an interview with this company.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates