I applied through a staffing agency. The process took 1 day. I interviewed at Firstsource Solutions (Cardiff, Wales) in Nov 2012
Interview
Easy interview process - was a simple maths and english test then a face to face interview where you go through scenarios and describe what you would do, as well as obvious questions like why you want to work for them, experience etc. They would rate your answers out of 5 and then tell you how you did. This was a one day interview - took about 2hours? and then they call the next day to say if you got the job .
Interview questions [1]
Question 1
If a customer called up and asked about a payment that she didnt make but appeared on her account what would you do/say.
The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role.
The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled it.
I applied online. I interviewed at Firstsource Solutions (Melbourne) in May 2026
Interview
Easy to find location with a professional and welcoming atmosphere. The interview panel was friendly, approachable, and made me feel comfortable throughout the process. Everyone was very welcoming, and smart casual attire was appropriate. I would definitely recommend attending an interview with this company.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates