I applied in-person. The process took 1 day. I interviewed at Firstsource Solutions (Colorado Springs, CO) in Oct 2015
Interview
Casual sit down with a manager, talks about your experiences and what you want out of the job. They will let you know that day if you got the job and have you fill out papers then. None of it is awkward and stressful, it feels like they aren't judging you, but for the women, don't wear heels, there are lots of steep stairs.
Interview questions [1]
Question 1
Describe a time you had to deal with an irate customer.
The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role.
The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled it.
I applied online. I interviewed at Firstsource Solutions (Melbourne) in May 2026
Interview
Easy to find location with a professional and welcoming atmosphere. The interview panel was friendly, approachable, and made me feel comfortable throughout the process. Everyone was very welcoming, and smart casual attire was appropriate. I would definitely recommend attending an interview with this company.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates