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      H&R Block

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      Customer Service Representative Interview

      Sep 15, 2014
      Anonymous Interview Candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at H&R Block

      Interview

      I applied online. I got a call about a month later to interview. Most interview questions involved things like "Tell me about yourself," "What made you apply for this position," What experiences have you had that would benefit in this job?" The interview process was relatively short and easy. I ended up getting an offer of a "scholarship" for their tax course to become a Tax Pro which they claimed normally costs $199. (But not completely free as I would have to buy my books for $200). They weren't clear about the odds of getting a job with them or any guarantee of it. I'm still trying to figure out if this is something that would be worth taking or if it is simply a way for H&R Block to make easy money off of people like me. Overall though the two people I spoke with were very nice and I felt good about the interview other than the vague description of Classes that would be "free", oh except $200 for books. That's not really free is it.

      Interview questions [1]

      Question 1

      All easy, open ended questions in my experience.
      Answer question

      Other Customer Service Representative Interview Reviews for H&R Block

      Customer Service Representative (CSR) Interview

      Feb 11, 2025
      Anonymous employee
      Niagara Falls, NY
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at H&R Block (Niagara Falls, NY) in Jan 2025

      Interview

      Applied on line and received a phone call inviting me to a on site interview. The interview questions were very simple and a friendly conversation. The interviewer was dressed in comfortable total unprofessional attire.

      Interview questions [1]

      Question 1

      If I was a people person.
      1 Answer

      Customer Service Representative Interview

      Aug 4, 2024
      Anonymous employee
      Cupertino, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at H&R Block (Cupertino, CA)

      Interview

      easy, most of the questions are asked by behavior questions, such as how do you deal with angry customer. you only interview with 1 manager and it's only about 1 hour then you will hear back almost immediately.

      Interview questions [1]

      Question 1

      How do you deal with an upset customer?
      Answer question

      Customer Service Representative Interview

      Mar 23, 2024
      Anonymous Interview Candidate
      Corvallis, OR
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at H&R Block (Corvallis, OR)

      Interview

      It seemed very informal and like they were desperately getting someone to fill a temp position. They were at least very straight-forward with what the position entailed. They told me how many hours to expect and when the position would end.

      Interview questions [1]

      Question 1

      How comfortable are you taking multiple phone calls?
      Answer question