A few days after submitting my CV I had a telephone interview about 3 days later, a nice informal chat and then an email with a link to an online English & Maths assessment which was a bit daunting as it's timed but there is a practice session before the actual test and the link expires after 72hrs so don't leave it too long to do this stage. The last interview stage was the Assessment Day, well it's half a day, but it went fast. There were 5 of us as it's part of a mass recruitment drive and had a tour of the building we'll be working in, after signing non disclosure agreements we sat and listened in to the type of phonecalls we'll be handling which was very helpful and I had chance to ask the person some questions about the job after the phone call ended. After that we went up to the top floor into a nice bright room and was introduced to the team of assessors who would be working in pairs to lead is through the next stage - competency based interview questions, a mock phone call and last but not least: the group problem solving activity. I started off nervous as heck about it all but the recruitment team at Hiscox, Chelsea and James, were absolutely lovely and explained the whole process to us and answered any questions and generally put us all at ease. Interviews are always a bit nerve-wracking but they're not trying to trip you up or be intimidating, they just want to see what you're like a person instead of completing lengthy paper applications. They've made me an offer and now I'm going through the screening process which should come back in about a week at the most as they want to check that everything I've told them about myself is genuine.