The initial screening interview was fine — they just asked common “tell me about a time when…” scenarios, and the interviewer was friendly. The second interview is a one-hour, two-part role play (chat and phone call). They have hundreds of knowledge base articles, but you have no idea what scenario to prepare for, so it’s pretty difficult to do well unless you spend hours every day prepping. If you do manage to get past this portion, you still have 3–4 more interviews before receiving an offer.

I had a first-round interview for a sales role, but unfortunately, the experience fell short of expectations. The recruiter did not seem well-prepared for the conversation — their English level made communication difficult, and they weren’t able to clearly explain the role or speak about the company in an engaging way. As a candidate, I came in genuinely excited about the opportunity and had done a lot of preparation. However, the conversation felt surface-level and unstructured, and it didn’t give me a clear view of what working at the company would be like.out of the interaction. I hope the process improves, especia I would have preferred a written Q&A or even a chatbot to get more value lly for a company that positions itself around great customer and user experiences.