I applied online. I interviewed at Kaiser Permanente (Burbank, CA) in Feb 2013
Interview
I was walked into a room with three managers and read a list of questions to answer. The thing you remember is that you need to show you're resourceful and that you can research effectively
Interview questions [1]
Question 1
What was a difficult decision you had to make in the workplace in your previous job?
I interviewed at Kaiser Permanente (Gaithersburg, MD)
Interview
Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans.
Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time.
Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans.
Behavioral questions: More in-depth questions about your previous work experience. Example:
"How do you prioritize tasks when dealing with multiple inquiries?"
"Tell us about a time you had to adapt to a new policy or regulation in your job."
Interview questions [1]
Question 1
Imagine a customer calls in frustrated because their claim was denied. They believe the denial was a mistake, and they are very upset. How would you handle the situation, ensuring the customer feels heard, while also explaining the details of the claim denial and any next steps they can take?
I applied online. I interviewed at Kaiser Permanente (Lawrenceville, GA)
Interview
Panel interview with the supervisors from each location. It almost felt like an interrogation. Some supervisors were more easygoing than others. It may be intimidating if you’re not used to that type of setting but if you know your stuff, you’ll be fine.
Interview questions [1]
Question 1
Tell us a time you used the 5 star method to complete a project or task. What did you do and what was the outcome.
Through an agency to get job it was easy not a lot of questions you basically submit resume Through an agency to get job it was easy not a lot of questions you basically submit resume