L.A. Care Health Plan Interview Questions | Glassdoor

L.A. Care Health Plan Interview Questions

Updated Oct 3, 2016
20 Interview Reviews

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  1. Helpful (1)  

    Health Plan Field Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at L.A. Care Health Plan.

    Interview

    Overall a pretty easy interview. Mostly contained the basics (Asking about resume, past experience, etc). A lot of it was them telling me about the company and department objectives. Those I interviewed with were very polite. In total, interview lasted about forty five minutes to one hour. Total process takes a good amount of time, however.

    Interview Questions

  2. Helpful (5)  

    Talent Acquisition Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at L.A. Care Health Plan.

    Interview

    The candidate experience was in short, pretty terrible and was conducted without much professionalism. I arrived 15 minutes early and due to the long drive there, requested if I could use the restroom. The receptionist asked me if I actually really needed to go then conceded to try to scan me up to another floor. The elevator never opened so I went back to reception to try to get them to scan me back in. Instead of doing so, they simply informed me that "it takes awhile" and I was turned away. After about 7 minutes I returned to reception and I was then questioned on how badly I needed to use the restroom (at this point, it was pretty badly). They scanned me back and I ran up to use the restroom. Reception failed to alert the team that I was there 15 minutes early. Also, once I was finally taken to the interview conference room, the first interviewer WAS AN HOUR LATE. The individual then asked me how I was compensated at a previous position. I answered truthfully to which this hiring manager retorted with "I KNOW they DO NOT pay that much." (which actually isn't much at all). Then the hiring manager proceeded to question me on the compensation and then go on a tangent about how competitive the team is. While the hiring manager was asking questions and I was responding, there was a lot of texting going on. I was then taken to a person of a higher level. To sum it up, this director level individual declared how they could go "anywhere else" and make xxx more money but they don't simply because of the mission. Overall, from just that experience alone, I can gather that it is likely an uncomfortable culture with leadership that has a sizable chip on their shoulders. It was a complete waste of my time since I had to take some time off of my current role to attend the interview. Also, no "thank you for your time but..." communication. I come from a background of customer service = candidate experience and if the company does not have a culture of respect or awareness for their employer brand, then they likely do not have that awareness internally for culture.

    Interview Questions

  3.  

    Call Center Lead Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at L.A. Care Health Plan (Los Angeles, CA) in June 2016.

    Interview

    There were open interviews and I was refereed by a friend. I showed up to the interview waited about 30 mins to be called. The interview took less then 20mins.

    Interview Questions

    • have you ever handled an escalated call?   1 Answer
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  5.  

    Coordinator Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at L.A. Care Health Plan.

    Interview

    The recruiter contacted me via email to set up an on-site interview after they reviewed my resume. I interviewed the following week with the hiring manager and then her supervisor. Afterwards, I was taken in for software testing/evaluation. It took a little over a week to receive a call with an offer.

    Interview Questions

  6. Helpful (1)  

    Clinical Data Analyst Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at L.A. Care Health Plan (Los Angeles, CA) in November 2015.

    Interview

    Was interviewed by Director and two managers. Interview was a combination of them asking about my experiences within research and industry as well as my knowledge of the structure of claims data and how I would handle certain analytic situations using the SAS programming language. Face to face interview was followed by a brief SAS quiz as well as a quiz using EXCEL and preparing a written document.

    Interview Questions

    • Calculate inpatient length of stay with multiple record per patient per episode.   1 Answer
  7. Helpful (4)  

    Human Resources Analyst Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at L.A. Care Health Plan (Los Angeles, CA).

    Interview

    I had a phone interview with the recruiter. She was very nice and asked easy questions. I was then scheduled to interview with the HR Manager who was also pleasant to speak with. Right away she asked about my salary expectations and replied that she probably could not afford that. Honestly, my expectations weren't that high because I just moved from out of state and was unemployed w/ a newborn. She wanted me to interview with the former HR Analyst who moved into another role.

    I came back a few days later to meet with the former Analyst and we had a wonderful 1 hour interview/conversation about the job and organization. I thought it went well and passed my computer tests with flying colors. However, I NEVER HEARD BACK FROM THE RECRUITER. I get it, I have 10 years HR experience and I am not disappointed I didn't get the job. I was disappointed that the recruiter never replied when I followed up 1.5 weeks after my 2nd interview.

    RECRUITER - out of courtesy, just let the candidate know with a quick 1 sentence email or even an automated email from your system when you close out the requisition, especially when they did 3 interviews.

    Interview Questions

    • Tell me about your experience in auditing?   2 Answers
  8. Helpful (1)  

    Member Service Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at L.A. Care Health Plan (Los Angeles, CA).

    Interview

    good, i had prior experience so it assisted me to get through, passed background check, bilingual over the phone test, took a computer test to see computer skills, with in 2 weeks I received an email advising of my hire date with benefits to start after 60 day probation period however that was a dispute because if wasn't offered right away.

    Interview Questions

    Reasons for Declining

    i prefer not to explain

  9. Helpful (2)  

    Manager, Appeals & Grievances Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at L.A. Care Health Plan (Los Angeles, CA) in July 2015.

    Interview

    1st interview was with an exec in the A & G dept; it was supposed to be with 2 execs, but one was absent. I was later told I'd speak with her in a 2nd interview if I passed the 1st; I passed.

    2nd interview was panel-type.

    One panelist asked me an odd "gotcha" question, & as I answered in a way that seemed to bug her, she glanced at the exec who 1st interviewed me & gave her a look to convey that I didn't cut it; she'd used the interview to flaunt her smarts.

    Mostly, it went well. Within 2 weeks I heard from the TA rep who'd recruited me; she told me I'm the "top pick" & that she'd like to ask me about my job history in order to fill out a "worksheet" to determine my pay. When I asked if I'd gotten the job, if an offer would be made, she stumbled through her response, finally telling me she'd call in a few days. When I asked for clarification -- i.e., if I'm the "top pick" & you're creating an offer worksheet, doesn't this mean I have the job? -- she couldn't answer. To see if I could get a real answer, I asked if instead of popping the cork on champagne, how 'bout I have a glass of my favorite soda? She said, "Sure, & share some with me."

    Bizarre; if I'm the "top pick" & an offer worksheet is underway, then why can't the rep give me an answer re am I to be HIRED? BAD conduct by the rep.

    When I heard back from the rep, she said: "I have bad news for you -- the job's gone to someone else." Shocked, I asked what became of my "top pick" status; she stammered. Finally, she said she'd “never” tell a candidate he was the "top pick," that she'd told me I'm in the "top 3." She'd LIED to cover-up her misconduct; I told her I’m filing a grievance against her.

    I then contacted her sup again & asked her where to send my grievance. The sup told me she'd like a honcho in TA to call me. I gave her my number & set a time for him to call. The call was brief; I just wanted to know where to send my grievance; he replied that I should send it to him.

    I wrote a detailed grievance against the rep serving under him, including dates/ times & copies of all relevant emails.

    Here's the reply from the TA honcho:

    "Dr. Mr. ___

    Thank you for providing us with feedback about your experience with ___during the recruitment process. Your input is appreciated. We regret that your experience did not reflect the level of customer care that we’re committed to and regret any inconvenience. We wish you all the best in your professional endeavors.

    Best Regards,

    ____"

    So, instead of tackling my complaint, this arrogant hack had the gall to attack me, say my customer care skills are sub-par. My customer care skills were never questioned in either interview, as it is self-evident from my resume, references & many awards that my "customer care" skills are top notch and, in one instance, contributed greatly to the saving of a member's life.

    Appalled by L.A. Care's hiring process, I escalated my complaint to a honcho in HR. I added the honcho from TA to the complaint & cc'ed the CEO. An employee representing the CEO wrote back, telling me the CEO ordered the HR honcho to look into my complaint against the TA rep & her boss.

    I heard back from the HR honcho; his response was no better than any prior response, DESPITE THE FACT the CEO had ordered the HR honcho to handle the matter properly. Here’s the HR honcho's "response" to my complaint:

    "Mr. ___,

    You have previously received a correspondence from us regarding this matter. We will not be taking any further action nor respond to any further communication from you on this matter.

     ___"

    My complaint was blown off by yet another imperious stooge, DESPITE THE FACT that the CEO had told him to treat the matter properly.

    This is UNACCEPTABLE.

    So, I put together an e-mail containing all the correspondence between me & the employees of L.A. Care with whom I'd interacted & forwarded it to the L.A. Care Board of Directors.

    About a week later, I got a certified letter from a lawyer in L.A. Care's legal dept., a cease & desist letter, demanding that I no longer contact anyone at L.A. Care or face legal action. Incredibly, the letter stated, in part:

    "You applied for a job at L.A. Care and the job offer was made to another individual .... It appears that you are displeased with this result and have made a number of inappropriate communications to various L.A. Care staff, despite L.A. Care's responses to your inquiries."

    "Displeased with the RESULT"?

    In NONE of my exchanges with L.A. Care did I say I was "displeased with the RESULT." Rather, I'd expressed outrage at the hiring PROCESS, & the CONDUCT & PERFORMANCE of a TA rep, a TA honcho, & an HR honcho.

    I’m filing with the CA Bar Assoc a complaint against the L.A. Care lawyer who sent me the libelous C & D letter.

    L.A. Care has some decent folks, but at the upper echelons it’s a dysfunctional, amoral abyss.

    I urge you to STAY AWAY from L.A. Care.

    Interview Questions

    • I was asked what I would do to take charge of the Appeals & Grievances dept. within the first 100 days of my employment.   5 Answers
  10. Helpful (1)  

    Project Liaison Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at L.A. Care Health Plan (Los Angeles, CA) in July 2015.

    Interview

    Very professional panel asked standards questions. Were very interested in getting people with a health care background, particularly with Medicare and Medi-Cal experienced. Leading provider of health services to the low-income population of Los Angeles County, over 1.8 million members are enrolled. Made sure I know the position required hard work, as the organization is presently quite understaffed. Generally a pleasant experience.

    Interview Questions

    • If I was committed to helping low-income people gain access to health care.   1 Answer
  11.  

    Compliance Advisor Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at L.A. Care Health Plan (Los Angeles, CA) in June 2015.

    Interview

    Smooth process. My only complaint is that I went through 2 interviews for the position, had my final interview and they decided to
    cancel the position due to a strategy change 3 hours beforehand. In the end, I wouldn't want to work for an organization that can't even figure out its own strategic plan.

    Interview Questions

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