Online application form that only required you to attach a CV, no competency questions, no cover letter. Usual SHL tests Video interview - asked 12 questions, had 30 seconds to prepare for each and 1 min 30 to answer. The questions that I can remember are: - why does the role interest you - what interests you about Lloyds - something about taking initiative - would you say you're good at building relationships - time when you improved a process - your biggest achievement - when did you successful help or support someone It all went past very quickly and I found it quite strange! But I think as long as you try to be as calm and comfortable as possible you'll be fine. I think I prefer telephone interviews. Currently waiting to hear back from them about whether I was successful.