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      Customer Support Specialist Interview

      Mar 28, 2023
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Nov 2021

      Interview

      The interview process was done with three different team members from the department I was interviewing. I also had a quick talk over the phone with the recruiter and the manager of said department. The phone call with the recruiter was pretty standard. Get to know the position, job duties, etc. The phone call with the manager of the department was short and simple. Got asked why I wanted the job, where I saw myself in X amount of years. In the team member interview, I was asked if I'd work from home and how it would be for me, why this job and company. One of the team members was much more stressful that the others and asked more challenging questions that you'd be able to answer if you did your research. Another was much more relaxed and we talked about TV shows and movies. After I was offered a job at Lyft, I was then offered a different position because someone at the company had more seniority over me. This was a bit disturbing, esp after all that interviewing.

      Interview questions [1]

      Question 1

      Why do you want this job? Have you worked from home before? How would you strive in a WFH setting? What do you want to gain from this position in X years?
      Answer question

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