I applied online. The process took 4 days. I interviewed at Marriott International (Fort Wayne, IN) in Mar 2017
Interview
I applied online, was called the next day and asked basic questions like if I had reliable transportation, when I could work, etc. I went in for the interview and they asked how to pronounce my last name, I thought it was so they would say it correctly but she informed me she had an interview with someone with the same name and didn't know which one I was because she didn't write down times or dates... How unprofessional and unorganized. I was asked the generic interview questions and then told about the job. Had I known I was interviewing to work the front desk, cafe AND drive a shuttle bus for $9 an hour I would've saved myself the time, stress and money of going. I knew coming from being a Manager to an associate I would take a pay cut but to do all of that for $9 is a tad ridiculous. They also don't believe in holiday pay so if you work Christmas or Thanksgiving, don't expect anything. I was also told in the interview they only like hiring full time because they're "going to invest a lot of money and training into you and they want it all back." I understand that completely but that is not something you should say in an interview.
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.