I applied online. The process took 1 week. I interviewed at Marriott International
Interview
I saw the job listing on craigslist and was contacted shortly after applying. The preliminary interview was conducted by the AGM and lasted only about 15 min. Standard interview questions were asked, ie describe a time... and what makes you qualified for this position, etc. The secondary interview was conducted by the GM and I was asked only about 5 min worth of questions. The rest of the time he described the culture of the hotel and the company. I received a phone call two days later and was offered the position. Training began shortly after.
Interview questions [1]
Question 1
Describe a time you had to disappoint a customer. What could you have done differently?
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
