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      Call Center Representative Interview

      Jul 14, 2014
      Anonymous Interview Candidate
      West Warwick, RI
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 3 weeks. I interviewed at MetLife (West Warwick, RI) in May 2014

      Interview

      I went through a temp agency for this position. I never really spoke with MetLife other than for my interview. I had never dealt with a temp agency in my life, so I am not sure if that is how it typically goes. Anyways, I had to talk to the recruited for a good 45 minutes on the phone. He took down lots of personal information, and set me up with an interview. When I arrived for my interview, I had to wait a long time. Probably the longest I've ever waited. I was then interviewed by two gentlemen at the same time. They asked some of the hardest questions I had ever been asked, some of which I think I could have done better on. I would say there were easily 20 long answer questions. They told me a bit about the position, and then I heard back from my recruiter a week later that I had the job. I wasn't planning on taking the job, because I would be leaving my current job without any notice. I didn't like that MetLife wanted the start date to be in a little over a week, However, they changed the date, and it gave me about 16 days. I put the two weeks in at my job, under the impression that everything was set. To only find out they had to call all my former employers still, I had to fill out and fax 27 pages to Florida! Then 4 days before I'm supposed to start, I get a call "Oh we can't verify one of your employers, we need a w2" Mind you I had recently moved and my house was upside down! After hunting and hunting I finally found the paper. I then asked "Will I be ready to start this Monday? (It's Thursday) They ignore my question in the e-mail and respond with something unrelated. (this is temp agency) So I call up and I say "Hi do you know if I will be all set to start Monday? I need to know where and who to report to," They were very rude and told me they couldn't confirm a start date yet because they were still waiting for everyone to get their paper work in! ...Oh that's nice, three days till I start and you're telling me this now? So I am polite and just hang up the phone... But I start getting anxious, that I am going to be without a job come Monday! So I send one more e-mail saying "Hello I know you said you don't have a definite start date, but I am wondering if you have an idea? I may pick up some days at my current job because I can't be without pay." I basically got another rude response. So at that point I asked my current job if I could just continue working there for at least a week, and I was lucky enough that they said yes. Less than 3 hours later, I get another call telling me to report Monday morning, as previously scheduled. I was livid! I just signed up for hours at my job that has been loyal to me and the only reason I was leaving was I needed more pay. If I reported Monday I'd be leaving my current employer flat! I spoke with the manager at my current job told her a brief explanation and she offered to give me my position back as they hadn't found anyone to fill it. I was very happy about that, and glad I didn't have to work for a company that was so unorganized that they didn't have any idea about a start date that was happening in 3 days! I was mad that I had wasted so much time doing paper work, interviews, drug tests, competency tests... Getting forms notarized ect... I do honestly think a lot of the blame was on the Temp agency too though. I wrote them a letter on Saturday, telling them I wouldn't be coming in Monday because I had signed up for hours at my current job and couldn't leave them flat. I apologized and thanked them for all their help and consideration. I never got a response, only a call before they had read the e-mail asking me why I didn't show...

      Interview questions [1]

      Question 1

      What is your biggest weaknesses?
      1 Answer
      4

      Other Call Center Representative Interview Reviews for MetLife

      Call Center Representative Interview

      Sep 1, 2023
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at MetLife

      Interview

      Knowing about each other you and the company , the reason for choosing the position and then the technical part by asking questions related to the call center as working with the excel and at last a role play as a customer service representative

      Interview questions [1]

      Question 1

      Introduce yourself What do you know about the company Why did you choose call center How is excel with you and how to search in it Role play
      Answer question

      Call Center Representative Interview

      Nov 11, 2022
      Anonymous employee
      Cleveland, OH
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at MetLife (Cleveland, OH) in Oct 2022

      Interview

      Everything seems OK. Sounds tok good to be true. Trying ti read the reviews for this company but glass door is making me fill this out which is something I don't want to do

      Interview questions [1]

      Question 1

      Why I wanted to work there Where do I see myself in the future Why should we hire you.
      Answer question

      Call Center Representative Interview

      Feb 15, 2016
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at MetLife

      Interview

      Phone interview, easy, nice interviewer. Very friendly, no pressure. The whole interview lasted maybe 30 minutes. She asked about my background and how many years experience I had. I believe she primarily chose me for my phone voice and the level of compassion I have for customers with problems. I told her I was willing to go the extra mile to help them and gave specific times I did just that.

      Interview questions [1]

      Question 1

      Why would you be good for this job?
      Answer question
      1

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