the interview process was straight forward, and relaxed with typical sales questions asked. There were 2 people in the interview panel. The process was 30mins long. At the end of the interview I was told they had other candidates interview and would get back to in within a week
Interview questions [1]
Question 1
Tell us about yourself and why you applied for the role
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
