• Take full responsibility for my team and region's activities and ensure that customer service and SLA are delivered.
• Drove monitoring of operational performance metrics and KPIs through performance reports and carried out trend analysis to identify root causes of degradation and ensure permanent resolution.
• Acted as 24/7 primary and single point of contact in managing high-priority incident escalation for customers to ensure incident impact and MTTR were reduced.
• Carried out daily and weekly network performance analysis on poor-performing sites and repeated issues to streamline issues, root causes, and areas of concern for permanent fix.
I interviewed at NHS
Interview
You will apply on online job posting and once selected you will be interviewed via phone interview that last up to 20 mins. Then if qualified ,you will be invited for a face to face interview.
I applied in-person. I interviewed at NHS (London, England) in Nov 2023
Interview
Face to face interview with a UK large company. There were two members in the interview board and they mainly forcused about the techanical part. Then they went up to management questions.
Interview questions [1]
Question 1
Discribe a situation That I made a decision in a team work?
