Member Service Representative I (MSR I) applicants have rated the interview process at Navy Federal Credit Union with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 68.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative I (MSR I) roles take an average of 33 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Navy Federal Credit Union overall takes an average of 22 days.
Common stages of the interview process at Navy Federal Credit Union as a Member Service Representative I (MSR I) according to 6 Glassdoor interviews include:
Skills test: 26%
Group panel interview: 21%
Personality test: 16%
Phone interview: 11%
Background check: 11%
IQ intelligence test: 5%
Presentation: 5%
One on one interview: 5%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Navy Federal Credit Union (Vienna, VA) in Jan 2023
Interview
Held a panel with 3 interviewers, asked a lot of standard questions and was pretty straight forward. They were very kind and wanted to get to know my personality. Asked a lot about my previous work experience and what I did beforehand. Very important that you focus on customer service.
I applied online. I interviewed at Navy Federal Credit Union
Interview
Had to take 2 online assessments: 1 math-based and 1 personality. Then had an in-person interview. The interview was fairly standard, with the interviewer having a set list of behavioral questions and were taking notes the entire time. However, it took weeks for the status to update and they did ghost me. While this is unfortunately common these days, it is unprofessional coming from a reputable company.
Interview questions [1]
Question 1
Tell me about a time you had to give someone criticism.
I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union in Oct 2024
Interview
I applied online then received a phone call to screen for an interview. It took awhile to receive the phone call but the interview was scheduled urgently. The person who called me was very kind and helpful and transparent with information concerning the role.
I applied through a recruiter. The process took 4 weeks. I interviewed at Navy Federal Credit Union (Virginia Beach, VA) in Nov 2023
Interview
First you get a phone call for a phone interview with recruiter, and basedf on that you will schedule your in person interview, Second you in person interview and then you get a decision in about 1 week or so