Navy Federal Credit Union Interview Questions
Updated Nov 27, 2023
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Interviews at Navy Federal Credit Union
Interviews for Top Jobs at Navy Federal Credit Union
- Member Service Representative (176)
- Member Service Representative II (16)
- Msr (15)
- Customer Service Representative (15)
- Mortgage Loan Processor (12)
- Member Service Representative I (11)
- Member Services Representative (10)
- MSR II (10)
- Mortgage Loan Officer (6)
- Bank Teller (6)
- Business Analyst (6)
- Supervisor (6)
- Delinquency Control Counselor (6)
- Delinquency Control Counselor I (6)
- Intern (5)
- Business Operations Analyst (5)
- Loan Officer (4)
- Internship (3)
- Branch Manager (3)
- Trainer (3)
- Teller (3)
- Account Specialist (3)
- Documentation Specialist (3)
- Business Systems Analyst (3)
- Manager (3)
- Account Specialist I (3)
- MSR I (3)
- Member Service Representative I (MSR I) (3)
- Multimedia Designer (2)
- Collections Specialist (2)
Anonymous Interview Candidate
I applied online. I interviewed at Navy Federal Credit Union
I had two interviews with recruiters, which was followed by a 1.5-hour interview with a panel to discuss behavioral and situational interviews as well as a case. Pretty straightforward interview process.
- Tell us about yourself. How do you stay up-to-date with industry trends? Describe a time when you used data to influence your decisions.
Anonymous Employee
I interviewed at Navy Federal Credit Union
Interview process was very streamlined. Typical behavioral based questions. The Hiring manager and recruiter were easily reachable when I had questions outside of the interview process. The interview expectations were clearly set forth.
- Tell me about a time when you identified suspicious activity and prevented further exposure.
What people are saying about Navy Federal Credit Union
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Anonymous Interview Candidate
I applied online. I interviewed at Navy Federal Credit Union
After applying I heard from talent acquisition person within a week. Interview was scheduled for the following week. I ended up not being offered the position due to not being a good fit.
- How would you handle a difficult member?
Anonymous Interview Candidate
I applied online. I interviewed at Navy Federal Credit Union
Quite a long interview, two interviewers with lots of questions. Pretty straightforward but a long process. It’s probably a good idea to learn a little about the company before interviewing.
- What do you know about Navy Federal?
Anonymous Employee
I interviewed at Navy Federal Credit Union
Contacted for an interview by the recruiter. Was an overall smooth process. Everyone on the panel was very nice and welcoming. Overall was a great experience. Would recommend to anyone to apply.
- Various questions around information security.
Anonymous Employee
I applied online. I interviewed at Navy Federal Credit Union
It was an interview like most other interviews. Questions asked with expectation of STAR model responses. Preparation can make a difference in performance. I have no more words to offer, so now I am being forced to babble.
- Tell me about a time when...
Anonymous Interview Candidate
I interviewed at Navy Federal Credit Union
Multiple different levels of the interview prcoess where you talked to multiple different people each time. They really took their time with the process. They first did talkign interviews and then there was a hands on test of sorts which needed to be completed.
- How myuch experience do i have?
Anonymous Employee in Tampa, FL
I interviewed at Navy Federal Credit Union (Tampa, FL)
Awesome process and conversation, I enjoy the branch leaders and the way everyone on staff look happy to assist members. I can't wait to be part of this family and make a difference here.
- How do I feel about teamwork?
Anonymous Employee in Vienna, VA
I applied through an employee referral. I interviewed at Navy Federal Credit Union (Vienna, VA) in Oct 2023
3 interview process 1) recruiter easy going conversation 2) hiring manager- be ready for behavior questions. Do this WELL (STARR method) 3) in person culture fit followed by salary/offer if you are a good fit. Pretty straight forward process, do your best and you’ll get the job unless someone else’s best is better than yours.
- Tell me a time you completed a task with ambiguity
Anonymous Interview Candidate in Philadelphia, PA
I applied through other source. I interviewed at Navy Federal Credit Union (Philadelphia, PA) in Sep 2023
Overall it was pretty good. They asked some standard behavioral questions, that should be answered in STAR or a similar format. There were no case questions or whatsoever since it was only the first round. People were great and very positive. I never felt nervous.
- Standard behavioral questions, such as "What would you do if you were in X situation?"
Navy Federal Credit Union Interviews FAQs
Glassdoor users rated their interview experience at Navy Federal Credit Union as 68.9% positive with a difficulty rating score of 2.79 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Requirements Analyst and Internal Auditor rated their interviews as the hardest, whereas interviews for Anonymous and Analyst II roles were rated as the easiest.
The hiring process at Navy Federal Credit Union takes an average of 21.68 days when considering 533 user submitted interviews across all job titles. Candidates applying for Business Operations Analyst had the quickest hiring process (on average 1 day), whereas Recruiter roles had the slowest hiring process (on average 360 days).
Common stages of the interview process at Navy Federal Credit Union according to 533 Glassdoor interviews include:
Group Panel Interview: 18.09%
Phone Interview: 16.11%
Background Check: 12.46%
One on One Interview: 11.78%
Skills Test: 11.70%
Drug Test: 9.42%
Presentation: 7.22%
Personality Test: 6.00%
IQ Intelligence Test: 4.48%
Other: 2.74%
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