I applied online. The process took 2 weeks. I interviewed at Nordstrom (Washington, DC) in Sep 2014
Interview
Applied online at Nordstrom Careers site. The next day I received an email to schedule a phone interview. A few days later, Nordstrom HR called and had a 10 minute interview where she asked why I wanted to work for Nordstrom. The questions were basic interview questions. She then said that she would schedule an interview with the manager of my department. I went to the interview a few days later. The manager asked interview questions that were based off my past experience and situational to the position I applied for. She then asked me to come in the next day to meet with the store manager. I met with another manager and she asked questions that dealt with how I handle difficult situations and also customer service.
Interview questions [1]
Question 1
Nordstrom has a policy that allows customers to return items in any condition. Many times our employees have trouble accepting returns that have obviously been used. How would you react if a customer came to return an item that has obviously been worn?
It was a good interview experience. The managers were straight forward and nice throughout the whole process. The questions were directly related to the role. They were transparent about the role and expectations.
I applied online. The process took 5 days. I interviewed at Nordstrom (San Antonio, TX) in Sep 2025
Interview
it was a really chill and easy interview, the manager was very warm and friendly and none of the questions were too difficult. there was a sale practice section where you have to pretend to sell an item to a customer, but it wasn't too difficult and the manager gave me some guidance and clarification on the practice scenarios. other questions included things along the lines of how you deal with competition, conflict, unhappy customers, teamwork, as well as availability
mock sale questions: what features of this item would you point out to the customer? what concerns or hesitations might the customer have about this item and how would you help them decide? after the customer decides they want the item, how would you close the sale?
I applied through other source. I interviewed at Nordstrom (Tacoma, WA) in Jul 2025
Interview
Extremely easy. I looked the part and got the job. My manager called me the same day to welcome me to the team. They like for their employees to have their own personal style that’s appropriate and makes others want to buy.
Interview questions [1]
Question 1
Why Nordstrom? How would you handle a difficult customer?