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      Nordstrom

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      Customer Service Representative Interview

      Mar 11, 2011
      Anonymous employee
      Littleton, CO
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Nordstrom (Littleton, CO) in Mar 2011

      Interview

      I will have to say that Nordstrom's hiring process is very quick and efficient. I applied online and two days later I received an email invitation to have an initial phone interview. I then went online and picked a date which was two days out and had my phone interview. The lady that called me was very nice and professional. Her questions consisted of "Why do you want to work for Nordstroms?" "Where would you like to see yourself in 5 years?" "What is your availability?". Of course I accepted a date for a formal interview. I met with a few other candidates at the customer service area. All of the existing employees were very friendly and asked and shook all of or hands. We were then led to a room with chairs with pamphlets and had a seat. All of the current managers introduced themselves very friendly and shared their individual experiences with the company. We then watched a short video explaining the background of the company and current employee experiences. It was very pleasant to watch. I could feel the positivity coming from everyone in the room as well as from the video! After the video we then all went and had interviews with two Dept managers in two different settings. The questions were all very clear and formal! make sure that you have exact experiences relating to the position your applying for and shine! They may ask you what dept you are looking to work in.. just because you applied for a certain position online doesn't mean that is the one you will get! so be prepared! Also, I would highly recommend dressing to impress at the interview. Nordstroms is a fashion store! have fun and stand out! i know i was fierce! :o) Anyways I am shocked to have read some of the negative responses in the other section from employees who have worked there. I am excited and enthusiastic to be apart of the company and cant wait to start! and who doesn't love having a discount! woohoo! All in all..be yourself..do your research...be positive and have fun..and they will see that!

      Interview questions [2]

      Question 1

      Describe a time when you added value to a sale while dealing with a difficult customer?
      Answer question

      Question 2

      What does customer service mean to you?
      Answer question
      3

      Other Customer Service Representative Interview Reviews for Nordstrom

      Customer Service Representative Interview

      May 13, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. I interviewed at Nordstrom

      Interview

      Very easy. Hired during seasonal so as long as you have an interest in working there and can go above and beyond for a customer that is what they care about!

      Customer Service Representative Interview

      Jul 29, 2025
      Anonymous Interview Candidate
      Los Angeles, CA
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at Nordstrom (Los Angeles, CA)

      Interview

      Interview was easy and straightforward. They just want to get to know you, especially how customer service forward you are. Mainly consisted of a call with HR. They talked a little bit about the company and the role, certain benefits, location of office, etc.

      Interview questions [1]

      Question 1

      Describe a time you had a difficult experience with a customer.
      Answer question

      Customer Service Representative Interview

      Mar 17, 2025
      Anonymous employee
      Overland Park, KS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Nordstrom (Overland Park, KS)

      Interview

      Great job love the manager made it through college highly recommend to anyone looking to have a fun work environment front of house of best but I always helped out on the floor to get to know the others

      Interview questions [1]

      Question 1

      Why do you want to work for Nordstrom?
      Answer question