I applied through a recruiter. The process took 3 weeks. I interviewed at OpenGov (Dallas, TX) in Apr 2026
Interview
Pretty standard and not too many interviews. First we had the Screening call, then Zoom call with hiring manager, then panel interview with manager and VP of CS who sits in San Francisco.
Other Customer Success Manager Interview Reviews for OpenGov
Interview process is long and repetitive. I had the same conversation with 3 different people. It seemed like they are struggling to hire but do not want to hire talent. Manager asked if I really wanted to work here cause churn was so high.
Interview questions [1]
Question 1
Walk me through a time where you prevented a customer from leaving.
Completed a screener call with HR followed by a video call with the hiring manager. The interview process itself was straightforward and simple. However, in both instances the OpenGov representative was late to the scheduled meeting time and made excuses about how busy they were. Red flag. They also pushed the culture of 'work from office' very hard. I support the concept of in-person collaboration but their approach seems more like they don't trust their people to be productive and want to micromanage. Ironically the hiring manager was explaining to me how important this concept is for the company from across the country -- they are a remote employee. And for that reason, I am out.