I applied online. The process took 3 weeks. I interviewed at PNC Financial Services Group (Lexington Park, MD) in May 2019
Interview
I submitted an online application, took an online skills test, was contacted via email, then had a brief phone interview, and was invited to a hiring event (multiple interviews conducted at once), be sure to bring an extra copy of your resume!! They'll tell you if they're interested at that time, and then you'll receive another call afterward. Other positions may be offered during that time. I was called after and given another online test and set up for a third interview with a branch manager for a higher-level position, which is the point I am at now. Customer service skills and high level of ethics are a must. Not planning to use PNC as a quick stepping stone is also important to them.
Interview questions [1]
Question 1
What customer service skills do you have - helping, guiding, and determining customers' needs?
Have you been in a position where you were required to demonstrate high ethics? If so, please explain. Provide a particular situation.
Have you ever felt particularly good in a position about helping someone, please explain.
Have you ever been in a position where you were particularly bothered by something or someone; if so, what was that?
I applied online. The process took 1 week. I interviewed at PNC Financial Services Group (Houston, TX) in Dec 2023
Interview
First interview is video with Hirevue. It consists of 9 questions. It’s straightforward. You get a minute to prep before each question. 3 minutes to answer with an option to re record once
Interview questions [1]
Question 1
Why do you want to work for PNC? I suggest reading up on PNC and looking at their awards and recognition
Very standard and easy going interview. They asked me questions about my work history and experience working with customers at my other retail job. The interview was with the branch manager at the location and one of the other senior employees.
Interview questions [1]
Question 1
How would you handle a situation when a customer is upset?
Very easy interviewing process. However, the recruiter seemed surprised when I said that as a college educated and experienced professional with finance and accounting experience, living in one of the most expensive regions of America... That $45k just would not cut it... She was genuinely surprised at my reaction when I was told the pay. If I was straight out of high school fine $45k would be understandable and I could survive by living with my parents... But if you want a quality employee with professional experience and education do not offend them with these low ball pay ranges. Don't tell me that there are tiers for pay depending on region and city because your tiers need some serious reworking. Those tiers would work for the 1990's but not now. You're going to have a lot of struggling and sad employees on your hands with a ton of turnover. PNC is new to the west coast... Better learn West coast cost of living!