I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Mount Laurel, NJ) in Apr 2012
Interview
Once you apply online, you are emailed to take an online skills test. If you "pass" that test, you then are called to schedule a phone interview. From the phone interview, you are then called back and either given the answer on whether they liked you to go on forward to the 1 on 1 interview. 1 on 1 interview, than either hired or not.
Interview questions [2]
Question 1
Desrcibe a time you went above and beyond for a customer.
I interviewed at Progressive Insurance (Portland, OR)
Interview
3 interviews total, 1 recorded of yourself answering questions the have for you. 2nd is with someone and 3rd is also with a manager then talking about next steps. It was more intense than I thought.
Interview questions [1]
Question 1
Describe a time you had to discuss a difficult conversation with a customer
I applied online. I interviewed at Progressive Insurance
Interview
Very impersonal and did not get to speak to someone in person everything was video recorded. It took a long time for them to finally decline my video interview. That's it
I interviewed at Progressive Insurance (Modesto, CA)
Interview
Study the STAR method of interviewing and you will do great! Asking questions like “Tell me about a difficult time you had at work and how you handled it.” Answer all questions using the Star method
Interview questions [1]
Question 1
Tell me about a difficult time you had at work and how you handled it.