My experience with the interview process for Claims Adjuster Trainee at Progressive was pretty good. The recruiting team provided very thorough instructions throughout each step of the process and the career section on the Progressive website gave an up close and personal view of the work culture within Progressive. My only suggestion would be in regards to the video interview process. I feel that it takes away from the experience. I understand that this is often an efficient and necessary process in many interviews, like for instance an international interview but for local interviews it is a little off putting. One of the appeals of Progressive is the diversity and work culture. Video interviews decrease the chances of a that personal connection. Not to mention, it gives people over a certain age or demeanor a disadvantage. Let's be realistic here, not everyone is comfortable in front of a camera or on video. That factored in with the person conducting the interview not being the manager for the branch you are interviewing for changes the dynamic. Watching a video of a person interviewing and actually interviewing that person face to face can be drastically different and ultimately cause the candidate the opportunity of working for an amazing company as well as that company missing the opportunity of having a great addition to their team.