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      Progressive Insurance

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      Medical Claims Representative Interview

      May 3, 2017
      Anonymous employee
      Accepted offer
      Positive experience

      Other Medical Claims Representative Interview Reviews for Progressive Insurance

      Medical Claims Representative Interview

      Oct 9, 2024
      Anonymous employee
      Albany, NY
      Accepted offer
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Progressive Insurance in Mar 2017

      Interview

      The whole process took about 1 and a half months. I applied online and was invited to take personality assessment the next day. Scheduled phone interview with recruiter via email. Phone interview was about 45-50 minutes. Started out by asking what I know about Progressive (their website has a ton of information and videos). I was then asked about 5-6 STAR questions. The recruiter I had was very thorough and I was asked to be more specific for a few of the questions. With the STAR format, the most important part is the action and result. Two weeks after the phone interview, I was sent the request for the background check, but there was no contact about setting up an onsite interview. I emailed my recruiter and was advised the position had been filled but I was still going to be interviewed for future openings. We scheduled the onsite interview for the following week. Onsite interview was with two managers and consisted of 5-6 STAR questions. Then they opened up the floor for me to share anything else and ask questions. I was contacted by the recruiter almost exactly two weeks later with the job offer. Best advice is to do your research on the company and practice with the STAR format. I have had interviews in that format before and Progressive by far has been the most tough on sticking to the format and asking follow up questions instead of just taking notes.

      Interview questions [4]

      Question 1

      Tell us about a time you were dissatisfied in the workplace and how you dealt with that.
      Answer question

      Question 2

      Tell us about your most successful negotiation and what made that successful.
      Answer question

      Question 3

      Experience with a difficult customer.
      Answer question

      Question 4

      Tell us about a time you were overwhelmed and had to re-organize your day. What steps did you take and what was the result?
      Answer question
      1
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Progressive Insurance (Albany, NY) in Oct 2024

      Interview

      So I will admit, the interview process is lengthily but it is all worth it! First I had to pass the assessment, then the video submissions and once I finally passed that I was able to actually connect with the recruiter and just go over what there was to be expected in my upcoming video interview with management. She gave me all of the info as to what were some things that were going to focus on the most ( Time Management & Decision Making ) and to just have some examples already set. I made myself a google doc with different questions and answers (all STAR format based) because the STAR format is how theyu conduct the interviews. But after about a week of getting all of these things done, I had my interview on a Tuesday and was told I would be hearing from the recruiter within a couple of days but was lucky enough to receive a call later that same day and HAPPILY ACCETPED! Good things come to those who wait. The questions I put below aren't the exact ones but they are pretty much the same, they are the answers I used for my interview answers.

      Interview questions [9]

      Question 1

      Why do you want to work for Progressive?
      1 Answer

      Question 2

      Why I feel I am a good fit for this position?
      1 Answer

      Question 3

      How do you handle difficult tasks?
      Answer question

      Question 4

      A time you were overwhelmed and how you handled it? (Time management)
      Answer question

      Question 5

      A time you were successful with a negotiation ?
      Answer question

      Question 6

      Describe a time you received constructive feedback and how you handled it?
      Answer question

      Question 7

      Describe a time you demonstrated leadership skills in a situation?
      Answer question

      Question 8

      Tell me about a time you had to deal with making a difficult decision.
      Answer question

      Question 9

      Tell me about a time you went above and beyond for a customer & about a time you had to deal with a dissatisfied customer and how you handled it.
      Answer question
      1

      Medical Claims Representative Interview

      Jul 13, 2023
      Anonymous employee
      Louisville, KY
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Progressive Insurance (Louisville, KY)

      Interview

      Long process, pre-screen, video interview, another interview with leadership. It was definitely a long drawn out process. I have never experienced anything of the sort. If I don’t get an offer I’m not sure I’d ever apply again, it was very intimidating.
      2

      Medical Claims Representative Interview

      May 15, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I interviewed at Progressive Insurance

      Interview

      It ending up being a waste of time. Before having some submit a video interview, actually take the time to review their resume, to see if they would be a good fit.

      Interview questions [1]

      Question 1

      They asked 8 behavioral type questions.
      Answer question
      1