I applied online. The process took 6 weeks. I interviewed at Progressive Insurance (New Hyde Park, NY)
Interview
The interview process has 3 steps. First an online examination, second a phone interview, and third a final interview with a branch manager. The questions are all centered around customer service, and finding resolutions to issues. Be very clear, and be very honest. The website for progressive actually provides info on the questions, and the format on how to answer. Utilize it!
They will simultaneously perform a back ground check and experiences verification during the process. Be extremely honest, don't even fib a little bit about experience. This back ground check will need verification on everything. Be it contacting an HR department of a former employer or providing paperwork to prove you worked somewhere. If you can't provide either DO NOT put it on your resume. Otherwise the interview process was very good. Recruiters stay in touch and keep you up to date on the whole process.
Interview questions [1]
Question 1
Name a situation in which you needed to negotiate with some one, and what was the resolution.
Be ready to complete STAR answers around difficult customers, multi-tasking, efficiency, and what motivates you to be a good insurance fit. Do your research, come prepared and you will do fine.
Interview questions [1]
Question 1
Tell me about a time where you were unable to complete all daily tasks on time. What did you do?
I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Los Angeles, CA) in Apr 2021
Interview
The process went like this; first I applied and sent my resume. I was then contacted to complete an assessment online. After that, the next step was a video interview consisting of 5-8 questions. Most questions were about customer service experience. After that I had a Zoom interview with a supervisor. I was contacted within 2 business days with an offer, from there I had to pass background screening. The whole process took less than a month.
Interview questions [1]
Question 1
Explain a time when you had to make a difficult decision at work
I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Phoenix, AZ) in Dec 2017
Interview
The application process was as expected. After applying I was required to take two online assessments. After completing the assessments I was scheduled for a phone interview. The woman who interviewed me was very abrasive. I have never left an interview feeling so negative. It wasn’t the questions that caused a negative experience, it was the interviewer. After speaking with her for almost an hour, I didn’t expect the follow up interview. I was actually relieved to have the rejection email. I would never want to work for a company that has a recruiter like the one I encountered. I literally want nothing to do with Progressive or their products because of this.
Interview questions [4]
Question 1
Tell me about a time you had to negotiate something.