I applied online. The process took 1 week. I interviewed at Progressive Insurance (Phoenix, AZ) in Mar 2014
Interview
I am currently a supervisor with another call center but decided to apply as a customer service representative with Progressive thinking it was a great way to get my foot into the door.
I had two phone interviews with a recruiter and discussed the fact I was currently a supervisor and the reason I was looking at this customer service rep role. I asked if it was a concern for their company that I am currently in a leadership role and was assured it was not a problem for them. So I set up an in-person interview.
The in-person interview took 2 hours total. Two days later the recruiter called me to say that the leaders I interviewed with are not comfortable taking someone who is currently a supervisor and hiring them for a customer service rep role. I asked the recruiter if they were aware that I was currently a supervisor before I ever agreed to meet with them in person and the recruiter said yes, they were aware of this beforehand as they had and reviewed my resume.
I asked that since their leadership"s standard stance is to not hire someone in a leadership role for a customer service rep role, then why would they ask me to come down there (20 miles one way from my home) to interview for 2 hours if no matter what I said or how well I did in that interview, there was no chance they would offer me this position. The recruiters response was "well, they still wanted to talk with you".
I am perfectly fine with not getting a job offer as I am currently employed (at a higher salary), but this was a complete waste of my time, gas, mileage (and two hours of lost pay at work) to go interview when they all knew that no matter what I said they had no intention of offering me this position even before I arrived for the interview. Very sad that this company does not value peoples time.
As a long term customer of Progressive, I have cancelled all policies and went to another company for insurance. I will also do my best to steer anyone away because of their complete lack of respect for peoples time.
Interview questions [1]
Question 1
Standard interview questions that follow the STAR format. You will however sit with a rep for about 30 minutes in between the two interviews so you can see what the reps do. Kind of scary you have that much access to customers personal information and you do not even work there.
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).