I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Sacramento, CA) in Jul 2015
Interview
I got my interview call after waiting ten minutes after my scheduled time, and when she did finally call the interview process was horrible. She was very short, kept interrupting me claimed to not be able to hear me so had to call back. After the call back I was completely discouraged by the interview it all just went down hill from there. I took this whole process very seriously but felt as though I've wasted my time. This was not an appropriate way to be given an interview. But all is well the hours were terrible, and you can't do anything about it until a year of employment and only if you've had good performance and get chosen on a bid. The background company they use Hireright is an outsourced company who the people doing your background checks are in the Philippines and don't hardly speak english. I'd say Progressive! Since it's such a process to be employed by you, you should employee sturdy candidates. Something I didn't experience during this process. Thanks for the opportunity.
Interview questions [1]
Question 1
A time when one of my managers didn't agree with me.
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).