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      Progressive Insurance

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      Claims Generalist Trainee Interview

      Jan 31, 2011
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Progressive Insurance in Nov 2010

      Interview

      Just like most reviewers on this site, found the job online (always been both interested and fearful of claims but if i was gonna do was gonna do it on the high end of the pay scale) and decided to apply to Progressive. 2 days later or so got initial emails and an appointment to take the wonderlic and the basic personality profile was scheduled. They will let you know immediately if you passed and my advice on the wonderlic for those who are new are just think of it as a race to get 22 or 29 (i forget) questions right in 12 minutes. If you dont know the answer and cant figure it out in under 15 seconds blow through it. no calculator provided so if your not so good in math just pass and get to the easy verbal questions. Passed no problem had to schedule phone interview. All I can say is Yuck!!! not so much at Progressive in particular just the whole STAR process as a whole, The interview was at least an hour had to schedule time off work to take it. Interviewer was nice I guess I dont know who I feel sorry for more me or her because her job is to ask those ridiculous questions ad naseum all day. Must have been at least 8 or 9 questions about particular behaviors in certain situations. You must be specific and give detailed answers. Half way through I just wanted to say uncle and punt the whole thing. Needless to say dont think i did very well. I honestly wasnt too bummed when I didnt get the job because I seriously dont think I could have gone into the branch office and done another hour long STAR interview with the same or similar situations. P.S. information on starting salary was given and if you factor in shift differential and typical gainshare bonus was probably a little lower than I found on most sites. Given my situation of being currently employed I would have demanded the high end of the range and would have walked out on the whole thing if it was not met.

      Interview questions [5]

      Question 1

      Why Progressive
      Answer question

      Question 2

      Name a time where you had to persuade a coworker to change their ways?
      Answer question

      Question 3

      Tell me about a time at work where you have to deal with a difficult complex situation?
      Answer question

      Question 4

      What do you dislike about your current job?
      Answer question

      Question 5

      When did you set a goal at work and what did you do to achieve it?
      Answer question
      1

      Other Claims Generalist Trainee Interview Reviews for Progressive Insurance

      Claims Generalist Trainee Interview

      Aug 22, 2024
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Progressive Insurance

      Interview

      Be ready to complete STAR answers around difficult customers, multi-tasking, efficiency, and what motivates you to be a good insurance fit. Do your research, come prepared and you will do fine.

      Interview questions [1]

      Question 1

      Tell me about a time where you were unable to complete all daily tasks on time. What did you do?
      Answer question

      Claims Generalist Trainee Interview

      Aug 7, 2021
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Los Angeles, CA) in Apr 2021

      Interview

      The process went like this; first I applied and sent my resume. I was then contacted to complete an assessment online. After that, the next step was a video interview consisting of 5-8 questions. Most questions were about customer service experience. After that I had a Zoom interview with a supervisor. I was contacted within 2 business days with an offer, from there I had to pass background screening. The whole process took less than a month.

      Interview questions [1]

      Question 1

      Explain a time when you had to make a difficult decision at work
      1 Answer
      1

      Claims Generalist Trainee Interview

      Dec 12, 2017
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Negative experience

      Application

      I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Phoenix, AZ) in Dec 2017

      Interview

      The application process was as expected. After applying I was required to take two online assessments. After completing the assessments I was scheduled for a phone interview. The woman who interviewed me was very abrasive. I have never left an interview feeling so negative. It wasn’t the questions that caused a negative experience, it was the interviewer. After speaking with her for almost an hour, I didn’t expect the follow up interview. I was actually relieved to have the rejection email. I would never want to work for a company that has a recruiter like the one I encountered. I literally want nothing to do with Progressive or their products because of this.

      Interview questions [4]

      Question 1

      Tell me about a time you had to negotiate something.
      Answer question

      Question 2

      Tell me about a time you dealt with a difficult customer.
      Answer question

      Question 3

      Have you applied to any companies other than Progressive? Who?
      Answer question

      Question 4

      Do you prefer to work as an individual or as part of a team?
      Answer question
      3