I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in Sep 2015
Interview
Applied on Indeed.com
8/24/2015 - Received email saying they accepted my application and to take an assessment test.
8/25/2015 - Email stating I passed the assessment. Schedule Phone interview
9/8/2015 - Request for background check. They will call ex-employments to make sure you don't lie. Don't lie!
9/10/2015- Schedule On-Site Interview
9/24/2015 - Received offer.
The process was long, be patient and try not to stress.
Assessment - Answer customer service friendly.
Phone Interview- STAR format question. Base your answer around customer service.
Background Check - Don't overextend employment dates, be honest about what you submit.
On-Site Interview- Similar to phone, a few more STAR questions. Again, customer service answers.
Good luck to everyone, remember to be patient and wait for the recruiters to get in touch. You can check your status online.
Interview questions [1]
Question 1
Name a time you had to think outside the box to resolve an issue.
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.
I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Allentown, PA) in May 2026
Interview
The interview process is extensive, there are several levels after applying for the position. Initially there are several questions to answer followed by a video interview with Behavioral questions to be answered in their STAR format (Situation, Task, Action, Result) followed by the following interview with an actual manager. This interview was also answering additional behavioral questions in the STAR format and answering several other questions. After all was said and done. I received an e-mail informing me they went a different direction.
Interview questions [1]
Question 1
Why are you interested in becoming a Claims Adjuster, and why Progressive?