I applied online. The process took 2 months. I interviewed at Progressive Insurance (Tampa, FL) in Oct 2015
Interview
The whole process took entirely too long and took up too much of my time. Detailed online application, online assessment test, phone interview, background check (with additional request "tasks" for more personal data after the original submission), and finally an in-person interview -- which consisted of a panel of three Managers asking me S.T.A.R. behavioral questions.
I was notified I did not get the position one week after the in-person interview. The feedback given to me was that while I had very good communication skills, my answers "were not specific enough". Well, apparently they were specific enough to get me past the phone interview. Objectively, I feel I did very well at the in-person interview -- but obviously there was something they did not like. Perhaps I was not rehearsed enough with what seems to be important to them -- canned, automaton answers. Realistically, I am very qualified for this position and have always been quite a diligent, engaged employee. I can make the argument in good conscience that they would have been fortunate to have me on their team. Having said that, I am not convinced that I would taken the job anyway, had it been offered. Perhaps yes - - perhaps no.
On the positive side, everyone was very pleasant and forthright. They may not have had sophisticated interview skills and/or the best professional judgment -- but they did it politely and with reasonable efficiency!
One more comment -- there is no need to do a background check on someone who has not yet been offered employment or conditional employment -- and I would argue that this practice may be borderline illegal, or at the very least an unnecessary violation of personal information -- as well as a waste of time.
I applied online. I interviewed at Progressive Insurance in Jun 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.
Interview questions [1]
Question 1
1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.