After applying online I was contacted by the hotel to set up a brief phone interview. This interview was easy and to let the manager get a idea for you as a person. After that they will set up a phone interview with gallup that can take anywhere from 45 to 120 minutes. This is a pass or fail test and asks questions that are designed to get a idea about your personality and theory towards service. Then a 1:1 interview at the hotel, and a offer.