Customer Care Specialist applicants have rated the interview process at Roche with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Specialist roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Roche overall takes an average of 35 days.
Common stages of the interview process at Roche as a Customer Care Specialist according to 3 Glassdoor interviews include:
Phone interview: 21%
Skills test: 14%
Background check: 14%
Presentation: 14%
One on one interview: 7%
Group panel interview: 7%
IQ intelligence test: 7%
Drug test: 7%
Personality test: 7%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 2 weeks. I interviewed at Roche (Indianapolis, IN) in Jun 2011
Interview
There were four stages: phone screening with recruiting company, recruiter interview, Roche supervisor interview, and Roche Management interview. Many behavioral questions, including a role play with a supervisor, Management is one on one and asks what you are passionate about, what your definition of integrity is etc
Interview questions [1]
Question 1
Tell me about yourself, how you handle an angry customer, what would you do if you disagreed with your supervisor on how to handle a conflict with a customer
I applied through a staffing agency. I interviewed at Roche (Indianapolis, IN) in Nov 2016
Interview
Make sure that you allow multiple days to interview. Often a 2-3 step process. Initially phone interview, then hiring agency, and last Roche manager. Always use the STAR interview process.
Interview questions [1]
Question 1
Your ability to type, talk and stick to a scripted encounter.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Roche (Indianapolis, IN)
Interview
Four interviews. One with recruiter for contractor (phone), one with Contractor supervisors, one with company supervisors which involves role-play scenarios, and one interview with upper management.
Interview questions [1]
Question 1
What is something you did at your previous job which contributed to the business?