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      Customer Support Analyst I Interview

      Nov 13, 2014
      Anonymous employee
      McLean, VA

      Other Customer Support Analyst I Interview Reviews for Sage

      Customer Support Analyst Interview

      Mar 10, 2023
      Anonymous Interview Candidate
      San Jose, CA
      No offer
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Sage (McLean, VA) in Nov 2014

      Interview

      Applied through their recruiting website (the position was not published elsewhere that I saw) Initial contact was by email then a 5 min phone screening with HR, second step was an hour phone interview with my potential n+1 (who seemed to have the hiring decision directly which was nice!) 3rd step was an hour long in person with my n+1 and met several future colleagues including my n+2(there was a very relaxed and friendly feel in the office from everyone, lots of warm smiles all around!) and was offered the job on the spot with almost 10% more salary than I asked for!

      Interview questions [1]

      Question 1

      I am technically WAY overqualified for this position so it doesn't apply but I would say that it was unexpected to feel so at ease with everyone involved! :)
      1 Answer
      Negative experience
      Average interview

      Application

      The process took 3 months. I interviewed at Sage (San Jose, CA)

      Interview

      12/2023 - Recruiter Interview 01/2023 - Hiring Manager 01/2023 - Direct Manager 03/2023 - Team Member (Whole Team) There’s was quite a lot of inconsistency with the whole interview process. The length and miscommunication was very unappealing. The First Recruiter has mentioned that the role was offered to another candidate. A month later, they reached out for a 5th interview. Overall, the position was for immediate hire. I love the Company benefits and etc, but I’ve accepted another position when having to wait for a response.

      Interview questions [1]

      Question 1

      Can you describe accounts payable?
      Answer question
      1

      Customer Support Analyst Interview

      Jan 5, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Sage in Feb 2023

      Interview

      The primary interview lasted about an hour, the interviewers were excellent and the interview was not difficult. Primarily, the questions were regarding Accounting terms and familiarity. Prior to the main interview, I received a phone screening which took 10-15 minutes. After the main interview, there was a 30 minute demonstration where you do various tasks on the system.

      Interview questions [1]

      Question 1

      What is the difference between Accounts Payable and Accounts Receivable?
      Answer question

      Customer Support Analyst Interview

      Jul 14, 2021
      Anonymous employee
      Saint Petersburg, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Sage (Saint Petersburg, FL)

      Interview

      1 screening interview with a receptionist 1 phone interview with a supervisor: asked basic troubleshooting questions 1 in person interview with 2 Supervisors: resume review, additional questions 1 interview with the director

      Interview questions [3]

      Question 1

      Would would you do if a customer is unable to print a page?
      Answer question

      Question 2

      How would you handle an upset customer?
      Answer question

      Question 3

      How well do you work with people you don't get along with?
      Answer question
      3