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      Customer Success Manager Interview

      Sep 16, 2016
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      The process took 1 week. I interviewed at ServiceTitan in Sep 2016

      Interview

      So, Im not a big fan of negative reviews when you do not get an offer, comes off biased and jaded. However, in this particular case I felt compelled. The company itself looked great and the people that I met with also were very nice and I believed my interview went very well. My issue was what I felt was a lack of respect for my time. I went through the process and was asked to come on site for an panel interview, 1.5-2 hours in length. Because of this time length and the location being in Glendale (currently living in OC), I decided to take the day off of work. I met with 4 individuals over nearly 2 hours, was told I would be meeting with a 5, but after waiting for 15 minutes I was told he was unable to get out of his meeting and he would discuss my interview with his team, I believe this was the CEO. No problem, seems normal and I expected to hear back soon. Now, I dont mind getting turned down for a job, it happens. But when I devote time to get on calls, then drive to LA for an interview that lasts 2 hours and clear my schedule, I just hope for some professional courtesy in receiving my "rejection". Instead, I received an email from a "donotreply@" address, saying "thank you for your interest, but we have decided to pursue other candidate.". I asked for some feedback by emailing the initial recruiter and a gentleman I met with, simply looking to improve. Heard nothing. Like cmon, I showed you the professional courtesy, yet you cant compose an email or call me? At the end of the day it is their decision and their business to run, I just don't respect their method.

      Interview questions [1]

      Question 1

      They asked a lot of situation client questions. Very easy.
      Answer question
      8

      Other Customer Success Manager Interview Reviews for ServiceTitan

      Customer Success Manager Interview

      May 14, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at ServiceTitan in Apr 2026

      Interview

      Interviewed for CSM, had my first recruiter screen and was ghosted. Very disappointing, at the very least companies can send an automated or templated rejection email as a professional courtesy and basic respect for candidates. I sent a follow up email after I never heard back and never got a response. The interview asked basic CS questions - how many accounts have you managed, tell about an escalation and churn risk you handled etc. The recruiter spoke extremely fast and was very rushed, you could tell she was just listening for specific keywords, not looking to understand me as a candidate or what I would bring to the team. She didn't leave much room for questions at the end, and ended the 30 min interview after 20 mins saying her laptop was going to die, it was very obvious she just wanted to finish early. Not a positive candidate experience at all.

      Interview questions [1]

      Question 1

      How many accounts have you managed, tell about an escalation and churn risk you managed.
      Answer question

      Customer Success Manager Interview

      Nov 25, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at ServiceTitan in Nov 2025

      Interview

      Got referred. They sent me an email to schedule a call. Interviewer also said we’re looking for top talent. Well duh. She was late to the meeting. I had to email her to remind her and it appeared like she didn’t even review my application prior to our phone call. lindsay joseph

      Interview questions [1]

      Question 1

      How often to you proactively interact with your book of business?
      1 Answer

      Customer Success Manager Interview

      Sep 8, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at ServiceTitan

      Interview

      Was referred, recruiter reached out for an interview the next day. Interview process was smooth and the recruiters were great. Did a phone screen, met with the sr manager, then did a panel interview presentation with 3 managers, and a final interview with the sr director.

      Interview questions [1]

      Question 1

      Why do you want to work for Servicetitan?
      Answer question
      1

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