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      Support Advisor Interview

      Dec 6, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Shopify in Dec 2020

      Interview

      I had an overall bad experience. I applied for this position months ago via referral and at the time received an generic email informing they decided to move forward with other candidates. This month, a recruiter from Shopify contacted me via LinkedIn asking me to apply to this same position. I explained to him that I already applied before and they declined, but he recommended me to apply again, so my application would be reactivated. I applied and one day later received an invitation for the phone screening (done via Zoom meeting). The interviewer was not the same as in the Google invitation. I felt that the interviewer lacked interest in my application. The interview was scheduled for one hour but she said it would take only 10-15 minutes. I was asked general behavioural questions but nothing about my background. Five minutes before the interview end she started saying goodbye, and she did not give me space to ask questions about the company. I checked their LinkedIn page and saw that they opened a new job posting for "Junior Support Advisor". This new position was just a 3-month temporary job with possibility to extend for full time. I have a strong feeling that they decided to change this position to temporary.

      Interview questions [1]

      Question 1

      Q: Why you decided to apply for this position? Q: What kind of feedback did you receive from your peers? Q: Did you face any problems working from home?
      Answer question
      4
      avatar
      Shopify response
      5y
      Hi, there. Thank you for sharing. I am sorry to hear that the interview process didn’t go as expected. I would like to thank you for all of the effort and time you had put into applying to Shopify for the second time. Shopify is truly grateful for all of the hard work candidates go through when applying. Our apologies for the misleading details in the Google invitation. The initial phone screening is normally booked for 30 minutes - so that sounds like it was a mistake on our end. I will be sure to pass this feedback along to the appropriate team here at Shopify for you. We’re always looking for ways to improve our interview process - so feedback like this is always helpful. Again, thank you for sharing.

      Other Support Advisor Interview Reviews for Shopify

      Support Advisor Interview

      Jun 21, 2024
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Shopify (Dublin, Dublin)

      Interview

      La entrevista incluye una llamada telefónica para conocerte, una entrevista propiamente dicha por videoconferencia, una entrevista técnica en la que tienes que realizar el trabajo y, en ocasiones, una última charla con la persona que sería tu jefe.

      Interview questions [1]

      Question 1

      Las preguntas suelen ser sobre el propio producto, por lo que es buena idea hacerse una tienda en la plataforma unos días antes para saber cómo funciona.
      Answer question

      Support Advisor Interview

      Jan 21, 2024
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      Lengthy but well explained and scheduled interview process comprising of writing example emails, taking live chats and addressing a call. They give you the tools needed to prepare but it is stressful.

      Interview questions [1]

      Question 1

      If I was a customer and I wrote in with "x" question, can you share what you would respond?
      Answer question

      Support Advisor Interview

      Nov 19, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify

      Interview

      Technical + life story - two interviews one where you describe stuff about yourself and then a skill testing technical interview with chats and phones to test what you'd be doing in the role

      Interview questions [1]

      Question 1

      please tell me about yourself
      Answer question

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